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Frequently asked questions
Validity
Monetary gift vouchers are valid for five years from the date of issue, in accordance with Irish consumer legislation.
Redemption & Availability
All vouchers are subject to availability and the hotel’s operating calendar. Advance booking is required and guests are asked to quote their voucher reference at the time of reservation.
Presentation of Voucher
The original voucher, either printed or in digital format, must be presented on arrival in order to be redeemed.
Non Refundable & Non Exchangeable for Cash
Gift vouchers are non refundable and may not be exchanged for cash.
Use of Voucher
Gift vouchers may be redeemed against accommodation, dining or other services at The Lansdowne Kenmare unless otherwise specified on the voucher.
Experiential Vouchers
Experience based vouchers are valid for the specific experience for twelve months from the date of issue. If not redeemed within that period, the voucher will automatically convert to a monetary value equivalent to the original purchase price. The remaining balance may then be redeemed against goods or services at The Lansdowne Kenmare for the remainder of the five year validity period.
Lost or Damaged Vouchers
Please contact the hotel directly if your voucher has been lost or damaged. Replacement may be issued at the discretion of management and proof of purchase may be required.
Amendments
The Lansdowne Kenmare reserves the right to amend these terms where necessary.
Our 234-year-old Townhouse Hotel is located in the beautiful Heritage town of Kenmare (Néidín), Co. Kerry, surrounded by mountains and lakes. Néidín is the Irish word for Kenmare and translates to Little Nest. A Little Nest was envisaged in 1790 when The Lansdowne first opened its door.
The Lansdowne Kenmare has been part of the history of Kenmare since it was built as the town residence of William Petty Fitzmaurice in 1790, the 2nd Earl of Shelburne, and is one of the oldest landmarks in Kenmare.
It now stands as a beacon welcoming guests to wander this quaint town's streets and explore the breathtaking scenery surrounding it.
Check-in time is from 3:00pm and should you arrive early, luggage can be stored for your convenience.
Our Check-out time is until 11:00pm on the day of your departure.
Late check-out is based upon availability and is subject to additional charges.
The most convenient transport is by transfer which can be arranged on your behalf.
There are bus routes within walking distance of the hotel and a train station and airport are available from Killarney, Co. Kerry.
The Lansdowne Kenmare hosts 28 bedrooms from Little Nest to Signature Deluxe across 2 floors.
We offer complimentary Wi-Fi in all areas of the hotel and public spaces.
Our standard ‘Little Nest’ - Small rooms accommodate to 2 people. Our Suites can accommodate up to 3 people which have sofa beds or by placing a rollaway bed in the room, subject to availability. There is a surcharge for an extra persons - please contact stay@lansdownekenmare.com (mailto:stay@lansdownekenmare.com) .
We have a limited number of twin bedded rooms, please contact our Reservations Team on stay@lansdownekenmare.com (mailto:stay@lansdownekenmare.com)
No unfortunately we do not have specially adapted rooms.
Our cancellation policy is 7 days prior to arrival.
The Lansdowne Kenmare requires a credit card for all bookings. This guarantees your booking until your arrival date. Your credit card will not be charged until you arrive at the hotel unless we specify prepayment or a deposit prior. Any prepayment, deposit and cancellation requirements will be displayed during the online confirmation process.
We follow the highest standards of security protocol and data protection policies. The Lansdowne Kenmare is fully PCI compliant.
We have seasonal and special offers available on our website at all times and it is best to book direct with our hotel so that you receive the best rate.
No, we are 100% non-smoking hotel. We do have a designated outdoor terrace area at the front of the hotel to accommodate guests who smoke. A deep cleaning fee will be charged to guests who are found to be in breach of our no smoking policy.
We have limited on-site car parking which is free for guests who book accommodation directly with us however parking is limited as we are a town centre hotel and parking is on a first come first serve basis and better received if arriving from our check in time at 3pm.
Our award-winning Shelburne Street Restaurant serves an A la carte dinner Friday - Sunday and a Bar & Snack menu Monday - Thursday from 5pm with local produce and signature cocktails. We also host a A la carte breakfast in our An Nead (Little Nest) Café each morning. We also have a list of highly recommend restaurants in Kenmare.
We are a townhouse hotel based in the Heritage of Kenmare with a population of 2000 people, our location is central, pleasant and safe.
Yes we will happily email you a list of trusted babysitters who you are responsible for booking and remunerating directly.
Yes, our reception is manned 24 hours per day when accommodation is open, otherwise there is always someone available during the day time to assist. Please see telephone instructions in your room to contact the front desk 24 hours per day.
Yes this can be arranged during Restaurant opening hours with full menus available.
We do not offer in house conference and banqueting facilities however can host corporate and leisure groups by booking the conference element to our neighbours in The Carnegie Theatre.
Please contact our Reservations team to discuss further stay@lansdownekenmare.com (mailto:stay@lansdownekenmare.com)
To book groups of any size, please contact our Reservations Team by email stay@lansdownekenmare.com (mailto:stay@lansdownekenmare.com)
Validity
Monetary gift vouchers are valid for five years from the date of issue, in accordance with Irish consumer legislation.
Redemption & Availability
All vouchers are subject to availability and the hotel’s operating calendar. Advance booking is required and guests are asked to quote their voucher reference at the time of reservation.
Presentation of Voucher
The original voucher, either printed or in digital format, must be presented on arrival in order to be redeemed.
Non Refundable & Non Exchangeable for Cash
Gift vouchers are non refundable and may not be exchanged for cash.
Use of Voucher
Gift vouchers may be redeemed against accommodation, dining or other services at The Lansdowne Kenmare unless otherwise specified on the voucher.
Experiential Vouchers
Experience based vouchers are valid for the specific experience for twelve months from the date of issue. If not redeemed within that period, the voucher will automatically convert to a monetary value equivalent to the original purchase price. The remaining balance may then be redeemed against goods or services at The Lansdowne Kenmare for the remainder of the five year validity period.
Lost or Damaged Vouchers
Please contact the hotel directly if your voucher has been lost or damaged. Replacement may be issued at the discretion of management and proof of purchase may be required.
Amendments
The Lansdowne Kenmare reserves the right to amend these terms where necessary.
Please call our general number 353 (0) 64 66 40200 and our Front Office team will assist you hello@lansdownekenmare.com (mailto:hello@lansdownekenmare.com )
Our breakfast begins at 8am all year round. If you require earlier breakfast, this can be arranged, please contact our reservations team to discuss pricing and timings. Our restaurant is open 7 days per week and our Front Office team will gladly help arrange dinner in our many beautiful eateries in Kenmare if required.
At present we do not facilitate interconnecting rooms however do plan to introduce them in the future.
At present due to our moderate climate in Ireland, our rooms do not have air conditioning however, much as the rest of the globe, we are seeing an increase in temperatures and are looking in to adding this facility in the future.
As we are a 234-year-old building, there is no lift on our premises. Our rooms are accessible by a short number of stairs. In the future, should be successfully expand the bedroom capacity within the hotel, we will at that point add a lift to the plans! If you have difficulty with steps, please mention this to our Reservations team who will locate you in a suitable bedroom.
Yes at the Lansdowne Kenmare, we absolutely woof dogs! As proud pup parents ourselves, we know that a well-behaved four-legged friend can be the ultimate tail-wagging companion. That’s why we’ve set aside one very special, pawsome dog-friendly room just for our canine guests. However, to keep things running smoother than a belly rub, we’ve got a few barktastic ground rules, please see our brochure below.
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