Question 1

WHERE IS THE LANSDOWNE KENMARE LOCATED ?

Accepted Answer

Our 234-year-old Townhouse Hotel is located in the beautiful Heritage town of Kenmare (Néidín), Co. Kerry, surrounded by mountains and lakes. Néidín is the Irish word for Kenmare and translates to Little Nest. A Little Nest was envisaged in 1790 when The Lansdowne first opened its door.
The Lansdowne Kenmare has been part of the history of Kenmare since it was built as the town residence of William Petty Fitzmaurice in 1790, the 2nd Earl of Shelburne, and is one of the oldest landmarks in Kenmare.
It now stands as a beacon welcoming guests to wander this quaint town's streets and explore the breathtaking scenery surrounding it.

Question 2

WHAT TIME IS CHECK-IN?

Accepted Answer

Check-in time is from 3:00pm and should you arrive early, luggage can be stored for your convenience.

Question 3

WHAT TIME IS CHECK-OUT?

Accepted Answer

Our Check-out time is until 11:00pm on the day of your departure.

Question 4

CAN I REQUEST A LATE CHECK-OUT?

Accepted Answer

Late check-out is based upon availability and is subject to additional charges.

Question 5

HOW DO WE GET FROM THE AIRPORT TO THE HOTEL?

Accepted Answer

The most convenient transport is by transfer which can be arranged on your behalf.

Question 6

IS THERE A BUS NEARBY?

Accepted Answer

There are bus routes within walking distance of the hotel and a train station and airport are available  from Killarney, Co. Kerry.

Question 7

HOW MANY FLOORS AND GUEST ROOMS DOES THE LANSDOWNE KENMARE HAVE?

Accepted Answer

The Lansdowne Kenmare hosts 28 bedrooms from Little Nest to Signature Deluxe across 2 floors.

Question 8

IS THERE WI-FI?

Accepted Answer

We offer complimentary Wi-Fi in all areas of the hotel and public spaces.

Question 9

HOW MANY GUESTS CAN A STANDARD ROOM ACCOMMODATE?

Accepted Answer

Our standard ‘Little Nest’ - Small rooms accommodate to 2 people. Our Suites can accommodate up  to 3 people which have sofa beds or by placing a rollaway bed in the room, subject to availability.  There is a surcharge for an extra persons - please contact stay@lansdownekenmare.com (mailto:stay@lansdownekenmare.com) .

Question 10

DO YOU HAVE GUEST ROOMS WITH TWIN BEDS?

Accepted Answer

We have a limited number of twin bedded rooms, please contact our Reservations Team on  stay@lansdownekenmare.com (mailto:stay@lansdownekenmare.com)

Question 11

DO YOU HAVE ACCESSIBLE ROOMS AND FACILITIES?

Accepted Answer

No unfortunately we do not have specially adapted rooms.

Question 12

WHAT IS THE CANCELLATION POLICY?

Accepted Answer

Our cancellation policy is 7 days prior to arrival.

Question 13

DO I NEED A CREDIT CARD TO MAKE A HOTEL ROOM RESERVATION?

Accepted Answer

The Lansdowne Kenmare requires a credit card for all bookings. This guarantees your booking until  your arrival date.  Your credit card will not be charged until you arrive at the hotel unless we specify  prepayment or a deposit prior. Any prepayment, deposit and cancellation requirements will be  displayed during the online confirmation process.

Question 14

IS THE PAYMENT OF BOOKINGS SECURE AND HOW DO I KNOW?

Accepted Answer

We follow the highest standards of security protocol and data protection policies. The Lansdowne  Kenmare is fully PCI compliant.

Question 15

DO YOU OFFER SPECIAL INSENTIVES FOR BOOKINGS?

Accepted Answer

We have seasonal and special offers available on our website at all times and it is best to book direct  with our hotel so that you receive the best rate.

Question 16

DO YOU ALLOW SMOKING IN THE HOTEL?

Accepted Answer

No, we are 100% non-smoking hotel. We do have a designated outdoor terrace area at the front of  the hotel to accommodate guests who smoke. A deep cleaning fee will be charged to guests who are  found to be in breach of our no smoking policy.

Question 17

DO YOU HAVE PARKING FACILITIES?

Accepted Answer

We have limited on-site car parking which is free for guests who book accommodation directly with  us however parking is limited as we are a town centre hotel and parking is on a first come first serve  basis and better received if arriving from our check in time at 3pm.

Question 18

DOES THE LANSDOWNE KENMARE HAVE A RESTAURANT?

Accepted Answer

Our award-winning Shelburne Street Restaurant serves an A la carte dinner Friday - Sunday and a Bar & Snack menu Monday - Thursday from 5pm  with local produce and signature cocktails. We also host a A la carte breakfast in our An Nead (Little  Nest) Café each morning.  We also have a list of highly recommend restaurants in Kenmare.

Question 19

ARE THE SURROUNDING AREAS OF THE HOTEL SAFE?

Accepted Answer

We are a townhouse hotel based in the Heritage of Kenmare with a population of 2000 people, our  location is central, pleasant and safe.

Question 20

DO YOU OFFER A BABYSITTING SERVICE?

Accepted Answer

Yes we will happily email you a list of trusted babysitters who you are responsible for booking and  remunerating directly.

Question 21

IS THE HOTEL RECEPTION 24 HOURS?

Accepted Answer

Yes, our reception is manned 24 hours per day when accommodation is open, otherwise there is always someone available during the day time to assist. Please see telephone instructions in your room to  contact the front desk 24 hours per day.

Question 22

DO YOU OFFER IN ROOM DINING?

Accepted Answer

Yes this can be arranged during Restaurant opening hours with full menus available.

Question 23

DO YOU HAVE CONFERENCE AND BANQUETING FACILITIES?

Accepted Answer

We do not offer in house conference and banqueting facilities however can host corporate and leisure groups by booking the conference element to our neighbours in The Carnegie Theatre.
Please contact our Reservations team to discuss further stay@lansdownekenmare.com (mailto:stay@lansdownekenmare.com)

Question 24

WHO SHOULD I CONTACT TO BOOK A GROUP?

Accepted Answer

To book groups of any size, please contact our Reservations Team by email  stay@lansdownekenmare.com (mailto:stay@lansdownekenmare.com)

Question 25

WHO SHOULD I CONTACT REGARDING A MISSING ITEM?

Accepted Answer

Please call our general number 353 (0) 64 66 40200 and our Front Office team will assist you  hello@lansdownekenmare.com  (mailto:hello@lansdownekenmare.com )

Question 26

WHAT ARE YOUR DINING OPENING TIMES?

Accepted Answer

Our breakfast begins at 8am all year round. If you require earlier breakfast, this can be arranged,  please contact our reservations team to discuss pricing and timings.   Our restaurant is open 7 days per week and our Front  Office team will gladly help arrange dinner in our many beautiful eateries in Kenmare if required.

Question 27

DO YOU HAVE INTERCONNECTING GUEST ROOMS?

Accepted Answer

At present we do not facilitate interconnecting rooms however do plan to introduce them in the  future.

Question 28

DO YOUR BEDROOMS HAVE AIR CONDITIONING?

Accepted Answer

At present due to our moderate climate in Ireland, our rooms do not have air conditioning however,  much as the rest of the globe, we are seeing an increase in temperatures and are looking in to  adding this facility in the future.

Question 29

DOES YOUR HOTEL HAVE A LIFT?

Accepted Answer

As we are a 234-year-old building, there is no lift on our premises. Our rooms are accessible by a short number of stairs. In the future, should be successfully expand the bedroom capacity within the hotel, we will at that point add a lift to the plans! If you have difficulty with steps, please mention this to our Reservations team who will locate you in a suitable bedroom.

Question 30

DO YOU HAVE A DOG FRIENDLY POLICY?

Accepted Answer

Yes at the Lansdowne Kenmare, we absolutely woof dogs! As proud pup parents ourselves, we know that a well-behaved four-legged friend can be the ultimate tail-wagging companion. That’s why we’ve set aside one very special, pawsome dog-friendly room just for our canine guests. However, to keep things running smoother than a belly rub, we’ve got a few barktastic ground rules, please see our brochure below.

Frequently asked questions